Frequently asked questions
We are, quite simply, your personal chef! At our core, we are a team of health-conscious entrepreneurs, professional chefs, and nutritionists dedicated to making healthy eating more convenient. We deliver fresh, nutrient-rich, delicious meals twice a week. By providing great-tasting food and incredible convenience, we do all of the work for you. No calorie counting, carb-tracking, food journals, shopping, cooking, or dirty dishes.
Our process is simple: Pick your plan and we will cook the meals on the weekly rotation and deliver them to you.
We’re your personal chef, your grocery shopper, recipe maker, and dishwasher all wrapped in one. All you have to do is eat!
Absolutely! In the ‘Member’s login’, go under “Subscriptions’ and you will be able to suspend your subscription there.
Go to ‘Member’s login’, under the ‘Subscriptions’ tab, and unsubscribe there.
Why is there a sign-up fee?
We are extremely commited in bringing the best for the least. As such we try and keep our food as affordable as we can, and that means keeping delivery costs low for us and free for you!
This is a refundable fee that acts as an incentive to encourage you to put the ice packs + cooler bags outside for the delivery driver to pick up at the end of each week.
How do I get the refund?
If you choose to end or pause your subscription, and as long as you have returned all the bags + ice packs, you can email us at [email protected] and we will refund you right away!
How do I return the last set of bags?
You can either drop it off at our office (Suite 301A, 175 Longwood Rd S, Hamilton, ON) during business hours, drop it at the kitchen (811 King St E, Hamilton, ON) or mail it to either of the addresses!
Yes it is!
Our system charges every Thursday, to ensure that you have ample time to pick your meals, or make any changes to the order each week.
Navigate to member’s login and click on the ‘week meals’ tab. Select the desired meals and their quantity then press ‘save’. That’s it!
All meal choices are locked in at 11:59 pm each Wednesday. All choices made after that time are for the following week.
No worries! We will send you an equal amount of each meal on that week’s rotation.
Yep! all the time!
Our chefs keep the menu interesting by constantly changing things up to make sure you don’t get bored of it!
Follow us on Instagram or Facebook to stay in the know of what’s coming up! 😛
Currently, we cannot serve people with soy, or nut allergies. We are working on a menu, and will be sure to notify you the moment we made so make sure to subscribe to our e-mail letters!
Otherwise, if you have an allergy to any other foods not listed on here, make sure to let us know [email protected], and we will do our best to find a way to make it work for you!
All our food is 100% gluten free!
All our food is 100% animal product free.
We do this for your health as well as the planets’!
All of the delivery information is right here
Where do you deliver?
Anywhere within the border.
Not sure if you fit in? Check out the maps here
When do you deliver?
All house deliveries are around 12-9 pm on Sunday
How much does it cost?
I live outside the border, can I still order?
We can always make something work, email us at [email protected] and we will do our best to help you out.
All the meals are packaged in microwave-safe containers, which are in turn placed in a cooler bag to transport.
If you are home, we will hand the meals out in a plastic bag, otherwise we will leave the cooler bag outside your door.
There is no signature required for pick-up, so if anybody else in your house is home we will just pass the package on to them.
Otherwise, we will leave the cooler bag outside your house or with a concierge
Yep! All the containers are 100% recyclable.
If you got a bag, it means you weren’t home to pick the meals up last time. Leave it out on the next day of delivery and we will pick it up.
If you navigate to ‘member’s login’ tab of the website, you should immediately see the ‘referrals’ tab on the left hand side of your account and access you referral link from there!
As an existing customer you will automatically get $10 off your next week’s purchase.
New customers will get $10 off their first week’s purchase upon signing up through the link!